Solution Guides by Role (4)

Articles in this section are organized by role and walk through business case scenarios to determine answers to challenges that SupportLogic can help you with.

Support Managers (7)

Support Manager Workflow
Escalation Manager Workflow Instructions
Reduce Clutter / Refine My View

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Customer Success (1)

Notify Me When My Accounts Are Experiencing Critical Issues

Support Operations (1)

Swarming to Self Enablement Process

Executives (2)

Executive and Senior Managers Recommended Reading
Track Cost Reductions From Escalation Prevention

	Elevate your customer support experience. Shift from reactive to proactive.
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