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What if the escalation prediction expired, but the user opens a link to it from an email or Gainsight timeline?
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Can more than one user interact with the Escalation Review?
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Where can I see the Escalation Review report?
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Where do we see the escalation notes that have been added to the case?
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Do the LTE predictions apply to all cases, whether they are on the Escalation Request list or any status ??
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How to download LTE prediction case with the selected date range
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Why is a case predicted as "Likely to escalate" when it is in Waiting on customer status?