FAQ (3)

• How can we manage the Session Timeout Behavior in SupportLogic
• Can we add email addresses from other domains to receive alerts?
• Does the Churn Risk Signal Affect the Customer Health Score?

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• Can I add others to receive Alerts
• How to notify case owners in the case while adding internal notes
• Do I receive an notification when removing the custom fields from Settings?

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• What happens when you dismiss an Escalation Request?
• What is Escalation Review?
• When is the Escalation Review is available?

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