FAQ (3)

• Support Operations Console module is disabled for my account
• How can we manage the Session Timeout Behavior in SupportLogic
• Can we add email addresses from other domains to receive alerts?

View all 76

• Can I add others to receive Alerts
• How to notify case owners in the case while adding internal notes
• Do I receive an notification when removing the custom fields from Settings?

View all 7

• What happens when you dismiss an Escalation Request?
• What is Escalation Review?
• When is the Escalation Review is available?

View all 17