Support Managers (9)
Here you will find article relevant those that manage support agents | engineers, escalations or lead team(s) that do.
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Support Manager Workflow
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Support Manager Daily Activity Guide
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Escalation Manager Workflow Instructions
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Reduce Clutter / Refine My View
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Alerts Best Practice: Prescriptive alerts that you can create yourself
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Negative Sentiments Workflow
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Four Daily Workflows You Should Adopt Today
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Success Plan Best Practice: Reduce Escalations, Improve CSAT & Increase Productivity
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Filters, Alerts and Workflows