How to Resolve if Backlog list is not pulling the cases in regards to a custom fields by Refreshing Field Mappings?

Objective:

This article explains how refreshing the field mappings within the system can resolve these issues

Steps to Follow:

    1.    Identify the Filters in Use:

    •    Review the filters the customer is using to determine the associated field name.

    •    Note the exact field name being referenced by the filters.

    2.    Navigate to the Field Settings:

    •    Go to Settings in your dashboard.

    •    From the Settings menu, select Fields.

    3.    Locate and Refresh the Field:

    •    In the Fields section, search for the field name identified in Step 1.

    •    Once located, click the dropdown arrow next to the field name.

    •    Select Refresh from the dropdown menu.

    4.    Verify the Fix:

    •    After refreshing the field, confirm that the filter issue has been resolved.

Conclusion:

Refreshing the field mapping should fix any issues related to filters not applying correctly. If the problem persists, consider reaching out to support for further assistance.

Please refer to the screenshot below: