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Product Guides (79)

These guides provide the basic usage of the features within SupportLogic and are arranged by product area.

Trend Analytics

Modified on Sun, 26 Nov, 2023 at 4:30 PM
Unable to include user in the CC field of the Case notes

Modified on Mon, 16 Jun at 7:27 AM
Unable to Share Case via MS Teams: Icon not available

Modified on Mon, 16 Jun at 7:23 AM
Understanding and Using UUIDs for Account Identification in Global Filters

Modified on Mon, 16 Jun at 7:21 AM
Understanding Recommended Agents Display and Assignment Options

Modified on Wed, 18 Dec, 2024 at 1:32 AM
Understanding the Escalation Review Chart

Modified on Mon, 12 May at 5:51 AM
Usage of Prefer Comment Update Date feature.

Modified on Wed, 6 Dec, 2023 at 12:58 PM
Usage of Queues, Global Filters, Case Filters and Assigned status to Refine Agent Assignments

Modified on Mon, 31 Mar at 10:59 AM
Use Cases. Goals. Solutions.

Modified on Thu, 20 Mar at 6:59 AM
Use Of Escalation Reports

Modified on Fri, 21 Jul, 2023 at 12:04 PM

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