Product Guides (56)

These guides provide the basic usage of the features within SupportLogic and are arranged by product area.

Experiential Metrics - Customer experience and Sentiments Tab

Modified on Mon, 17 Jul, 2023 at 12:54 PM
Feature Add-on: Sentiment Acknowledgment in Slack Alerts

Modified on Wed, 17 Jul at 4:20 AM
Getting Started with SupportLogic

Modified on Tue, 19 Nov at 12:05 AM
Global, Dynamic and Quick Filters

Modified on Thu, 16 Nov, 2023 at 11:34 AM
How to Add a Button on the Incident Page in ServiceNow to Open a SupportLogic Widget in a Pop-Up Window?

Modified on Thu, 7 Nov at 4:42 AM
How to Show/Hide Queue functions

Modified on Thu, 16 Nov, 2023 at 11:47 AM
Implementing Agent Quality Monitoring (Manual)

Modified on Wed, 11 Oct, 2023 at 1:17 PM
Introduction to Case Assignments in SupportLogic

Modified on Mon, 7 Oct at 4:33 AM
KPI Metrics

Modified on Mon, 5 Aug at 10:50 PM
My Alerts

Modified on Tue, 13 Aug at 9:57 PM

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