Product Guides (53)
These guides provide the basic usage of the features within SupportLogic and are arranged by product area.
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Getting Started with SupportLogic
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Global, Dynamic and Quick Filters
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How to Add a Button on the Incident Page in ServiceNow to Open a SupportLogic Widget in a Pop-Up Window?
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How to Show/Hide Queue functions
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Implementing Agent Quality Monitoring (Manual)
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Introduction to Case Assignments in SupportLogic
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KPI Metrics
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My Alerts
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My Customers
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Operational Metrics