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Product Guides (64)

These guides provide the basic usage of the features within SupportLogic and are arranged by product area.

Escalation User Options and Impacts

Modified on Tue, 18 Jul, 2023 at 2:20 AM
Experiential Metrics - Customer experience and Sentiments Tab

Modified on Mon, 17 Jul, 2023 at 12:54 PM
Feature Add-on: Sentiment Acknowledgment in Slack Alerts

Modified on Wed, 17 Jul, 2024 at 4:20 AM
Gainsight Integration with SupportLogic

Modified on Wed, 19 Feb at 5:21 AM
Getting Started with SupportLogic

Modified on Tue, 19 Nov, 2024 at 12:05 AM
Global, Dynamic and Quick Filters

Modified on Thu, 16 Nov, 2023 at 11:34 AM
How to Add a Button on the Incident Page in ServiceNow to Open a SupportLogic Widget in a Pop-Up Window?

Modified on Thu, 7 Nov, 2024 at 4:42 AM
How to find the Slack Workspace ID's?

Modified on Thu, 3 Apr at 4:17 AM
How to Show/Hide Queue functions

Modified on Thu, 16 Nov, 2023 at 11:47 AM
Implementing Agent Quality Monitoring (Manual)

Modified on Wed, 11 Oct, 2023 at 1:17 PM

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