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Customer Insights
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Customer Interaction Signals - Identification & Actionability
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Customer note / Account note notifications
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Editing Agent Skills from Agent Insights and Recommended Agents
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End of Life for Agent Quality Monitoring in CoreSX
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Enhanced Reporting and Insights in Your Customer Engagement Metrics
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Escalation Management
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Escalation Prediction Factors
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Escalation User Options and Impacts
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Experiential Metrics - Customer experience and Sentiments Tab