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Understanding the "All Day" Option in OOO Events
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Understanding the Escalation Review Chart
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Understanding the Secondary Audit option in Elevate SX
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Usage of Prefer Comment Update Date feature.
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Usage of Queues, Global Filters, Case Filters and Assigned status to Refine Agent Assignments
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Use Cases. Goals. Solutions.
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Use Of Escalation Reports
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Using Assignment vs. Working Hours for Case Assignments
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Using Sentiment and Attention Scores as Filters
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Using SupportLogic in Salesforce