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Assignment Board - Using Virtual Queues and CRM Queues to Filter Cases
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Backlog Management
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Billing and Usage - Cost
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Billing and Usage Reports
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Can I create two different shifts on specific weeks where agents have to cover different duties they're assigned?
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CASE INSIGHTS
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Configuring an API Notification for an Alert
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Configuring Assignment Queues in SupportLogic
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Console
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CRM Configuration Guide for enabling writeback of LTE predictions