Product Guides (34)
These guides provide the basic usage of the features within SupportLogic and are arranged by product area.
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Customer Insights
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Escalation Management
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Escalation Prediction Factors
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Escalation User Options and Impacts
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Experiential Metrics - Customer experience and Sentiments Tab
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Getting Started with SupportLogic
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Global, Dynamic and Quick Filters
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How comment / share messages works in Support Hub?
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How to Show/Hide Queue functions
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Implementing Agent Quality Monitoring (Manual)