Product Guides (52)
These guides provide the basic usage of the features within SupportLogic and are arranged by product area.
-
Trend Analytics
-
Usage of Prefer Comment Update Date feature.
-
Usage of Queues, Global Filters, Case Filters and Assigned status to Refine Agent Assignments
-
Use Cases. Goals. Solutions.
-
Use Of Escalation Reports
-
Using Assignment vs. Working Hours for Case Assignments
-
Using Sentiment and Attention Scores as Filters
-
Using SupportLogic in Salesforce
-
Virtual Accounts and Groups
-
Virtual Teams and Organizations