-
Usage of Queues, Global Filters, Case Filters and Assigned status to Refine Agent Assignments
-
Use Cases. Goals. Solutions.
-
Use Of Escalation Reports
-
Using Assignment vs. Working Hours for Case Assignments
-
Using Sentiment and Attention Scores as Filters
-
Using SupportLogic in Salesforce
-
Virtual Accounts and Groups
-
Virtual Teams and Organizations
-
Voice Transcription added as Case comments
-
What does the 'Entities' reflect in Engineering Issues