Product Guides (38)
These guides provide the basic usage of the features within SupportLogic and are arranged by product area.
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Account Health Score
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Agent Quality Monitoring Case Recommendations
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Agent Shifts
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Agent Shifts (original)
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Backlog Management
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Billing and Usage - Cost
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Billing and Usage Reports
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Can I filter the cases using Virtual Queues and CRM Queues in the Assignment Board??
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Case Assignment
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Configuring an API Notification for an Alert