Product Guides (46)
These guides provide the basic usage of the features within SupportLogic and are arranged by product area.
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Ability to use working hours in case assignment
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Account Health Score
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Adding Agent Name(s) as Alert Triggers
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Agent Quality Monitoring Case Recommendations
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Agent Quality Monitoring Scorecards Rating Scales
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Agent Shifts (original)
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Assignment Board - Using Virtual Queues and CRM Queues to Filter Cases
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Backlog Management
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Billing and Usage - Cost
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Billing and Usage Reports