Knowledge Bits (103)

Looking for an answer to a quick question in SupportLogic? Use the FAQs and Knowledge Bits articles to find them. Semi-structured articles that come from customer Q&A, implementation insights, and Slack discussions.

Ability to filter individual agents using Virtual teams/organizations on the Shifts page

Modified on Mon, 16 Jun at 8:14 AM
Managing Shifts: Selecting Specific Agents within Virtual Teams or Organizations

Modified on Mon, 16 Jun at 7:54 AM
Hiding the Out-of-Office (OOO) Calendar:

Modified on Mon, 16 Jun at 7:51 AM
Alert Notification support for Account and CSM Manager roles

Modified on Mon, 16 Jun at 7:34 AM
How to Set Up an OAuth Client in ServiceNow for SupportLogic

Modified on Mon, 16 Jun at 7:32 AM
Salesforce API API version

Modified on Mon, 16 Jun at 8:24 AM
How to Delete a User in SupportLogic

Modified on Mon, 16 Jun at 7:27 AM
Identifying Churn Risk Sentiment

Modified on Mon, 16 Jun at 7:18 AM
Understanding Case Summarisation

Modified on Mon, 16 Jun at 7:13 AM
How to Add an Email Address for Data Sync Alert Notifications in SupportLogic

Modified on Mon, 12 May at 4:58 AM

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