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How to review the agent's recommendation for the auto assigned case.
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Case Assignments Bandwidth card allowing sorting by priority or status
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Case Reporter pop-up card with additional info
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Save cases for later
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How to Receive FiveTran Outages Notifcations
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Virtual Teams and Org- Add option to copy/clone virtual queues
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Case Assignment - Maximum cases per agent a day:
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Assignment Queues - Exclude Customers From Virtual Queues
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Case list based on Account Health Score
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How to provide access to view the recommended actions in Escalation Review