Knowledge Bits (68)

Looking for an answer to a quick question in SupportLogic? Use the FAQs and Knowledge Bits articles to find them. Semi-structured articles that come from customer Q&A, implementation insights, and Slack discussions.

SupportLogic FAQ

Modified on 28 Mar 2023
What is the purpose and use of chart view in patterns and outliers ?

Modified on 21 Mar 2023
How do I make a Global Filter for customers I'm assigned to?

Modified on 03 Apr 2023
Will the system learn when a sentiment signal is inaccurate?

Modified on 03 Apr 2023
What is the difference between coaching and review with ACE?

Modified on 08 Dec 2022
Alert, Sharing, and Smart Swarming Integrations

Modified on 30 Nov 2022
As supervisors are making manual case assignments, does the system automatically improve based on the supervisors recommendations?

Modified on 08 Dec 2022
How does the weighting in (ICA) Intelligent Case Assignment work?

Modified on 08 Dec 2022
What we can and cannot do with CSAT and NPS Scores

Modified on 21 Dec 2022
Does our current ICA ML model use data from fields outside of the case description?

Modified on 08 Dec 2022

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