Knowledge Bits (111)

Looking for an answer to a quick question in SupportLogic? Use the FAQs and Knowledge Bits articles to find them. Semi-structured articles that come from customer Q&A, implementation insights, and Slack discussions.

Access to customer facing API’s

Modified on Mon, 28 Jul at 3:00 PM
Filtering Shifts by Virtual Team, Organization, or Individual Members

Modified on Mon, 28 Jul at 3:19 PM
User feedback for Case & Knowledge Summary in Resolve Assist

Modified on Mon, 28 Jul at 3:16 PM
Removing Email Recipients from Alerts in SupportLogic

Modified on Tue, 29 Jul at 1:29 PM
What is the Urgency Channel in Need Attention Score Insights?

Modified on Tue, 29 Jul at 1:23 PM
Sentiment Signals Filter Differences

Modified on Tue, 29 Jul at 1:21 PM
Accessing SupportLogic Knowledge Resources

Modified on Tue, 29 Jul at 5:55 AM
Ability to filter individual agents using Virtual teams/organizations on the Shifts page

Modified on Mon, 16 Jun at 8:14 AM
Managing Shifts: Selecting Specific Agents within Virtual Teams or Organizations

Modified on Mon, 16 Jun at 7:54 AM
Hiding the Out-of-Office (OOO) Calendar:

Modified on Mon, 16 Jun at 7:51 AM

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