Knowledge Bits (102)
Looking for an answer to a quick question in SupportLogic? Use the FAQs and Knowledge Bits articles to find them. Semi-structured articles that come from customer Q&A, implementation insights, and Slack discussions.
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SupportLogic FAQ
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What is the purpose and use of chart view in patterns and outliers ?
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How do I make a Global Filter for customers I'm assigned to?
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Will the system learn when a sentiment signal is inaccurate?
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What is the difference between coaching and review with ACE?
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Alert, Sharing, and Smart Swarming Integrations
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As supervisors are making manual case assignments, does the system automatically improve based on the supervisors recommendations?
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How does the weighting in (ICA) Intelligent Case Assignment work?
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What we can and cannot do with CSAT and NPS Scores
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Does our current ICA ML model use data from fields outside of the case description?