-
SupportLogic FAQ
-
What is the purpose and use of chart view in patterns and outliers ?
-
How do I make a Global Filter for customers I'm assigned to?
-
Will the system learn when a sentiment signal is inaccurate?
-
What is the difference between coaching and review with ACE?
-
Alert, Sharing, and Smart Swarming Integrations
-
As supervisors are making manual case assignments, does the system automatically improve based on the supervisors recommendations?
-
How does the weighting in (ICA) Intelligent Case Assignment work?
-
What we can and cannot do with CSAT and NPS Scores
-
Does our current ICA ML model use data from fields outside of the case description?