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                Unable to Find a New User in SupportLogic
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                Access to customer facing API’s
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                Filtering Shifts by Virtual Team, Organization, or Individual Members
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                User feedback for Case & Knowledge Summary in Resolve Assist
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                Adding a user to a profile
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                Removing Email Recipients from Alerts in SupportLogic
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                What is the Urgency Channel in Need Attention Score Insights?
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                Sentiment Signals Filter Differences
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                Accessing SupportLogic Knowledge Resources
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                Ability to filter individual agents using Virtual teams/organizations on the Shifts page