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Release Notes (32)

Contains current and past release notes of SupportLogic product updates.

Release Notes - July 2025 - New SupportHub for Core SX with attachments & hyperlinks, ICA prioritization and advanced Round robin settings, updated My Customers page and more

Modified on Wed, 23 Jul at 9:01 AM
Release Notes - June 2025 - Elevate new Dashboard UI, Draft KB article creation, enhanced Account Summary, Account Health Score and improved signals

Modified on Wed, 23 Jul at 9:01 AM
Release Notes - May 2025 - Support for accounts/managers, Filter individual agents using VTs on shifts, Extraction of all signals on all comments

Modified on Wed, 21 May at 12:27 PM
Release Notes - April 2025 - Risk Signals, Agent Insights, Navigation, and Role Customization

Modified on Thu, 17 Apr at 4:13 PM
Release Notes - March 2025 (Console and Shifts Pages)

Modified on Tue, 1 Apr at 8:12 AM
Release Notes - February 2025

Modified on Tue, 4 Mar at 6:41 AM
Release Notes - December 2024

Modified on Tue, 10 Dec, 2024 at 7:24 AM
Release Notes - November 2024

Modified on Thu, 20 Feb at 5:48 AM
Release Notes - August 2024

Modified on Wed, 18 Sep, 2024 at 5:02 PM
Release Notes - June 2024

Modified on Tue, 18 Jun, 2024 at 1:16 AM

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