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April 2026 - Searchable global filters, Coaching feature in the Unified SupportHub
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March 2026 - Quality Agent & Coaching Agent, Escalation board updates, Case Cohort possible next steps new actions, External and Internal Knowledge articles generation and more
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Feb 2026 - GenAI AutoQA with Reason & Coaching statements, Alerting framework for ACA, Case & Account cohort summary with next steps and more
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Release Notes - Dec 2025 - AutoQA GenAI Behaviours, Active escalation summarization, Reassignment AI agent, Auto-Sync Agents and more ..
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Release Notes - Nov 2025 - Active escalation workflow, Case Cohort summary, Issue Resolution agentic workflow and more ..
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Release Notes - October 2025 - Auto-Case Summary, Account level Zoom Integration, Account Cohort Summary, Elevate Search UI and more
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Release Notes - July 2025 - New SupportHub for Core SX with attachments & hyperlinks, ICA prioritization and advanced Round robin settings, updated My Customers page and more
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Release Notes - June 2025 - Elevate new Dashboard UI, Draft KB article creation, enhanced Account Summary, Account Health Score and improved signals
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Release Notes - May 2025 - Support for accounts/managers, Filter individual agents using VTs on shifts, Extraction of all signals on all comments
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Release Notes - April 2025 - Risk Signals, Agent Insights, Navigation, and Role Customization