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FAQs (71)

How to review the agent's recommendation for the auto assigned case.

Modified on Fri, 7 Jun at 5:16 AM
How to Receive FiveTran Outages Notifcations

Modified on Wed, 10 Apr at 12:53 PM
How to provide access to view the recommended actions in Escalation Review

Modified on Wed, 10 Apr at 11:00 AM
Can we re-review/alter a case audited by Auto QA?

Modified on Thu, 22 Feb at 9:49 AM
How to configure Week Start Day

Modified on Wed, 24 Jan at 11:49 AM
What is the difference between a regular user and swarming user?

Modified on Tue, 26 Dec, 2023 at 5:27 AM
Do we have any plans to integrate Outlook in the agent shift management?

Modified on Tue, 26 Dec, 2023 at 5:32 AM
Is there was a way to change the case age in the backlog report, as it currently defaults to less than 30 days, 30 to 60 days?

Modified on Wed, 20 Dec, 2023 at 8:06 AM
Can I expand my Scope filters when setting up profiles?

Modified on Thu, 14 Dec, 2023 at 11:07 AM
How do I create Virtual Queues from CRM queues?

Modified on Tue, 5 Dec, 2023 at 9:07 AM

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