Check out the latest enhancements to the Console and Shift Pages - REVIEW HERE!

FAQs (73)

How can I reduce the number of statuses on the 'My Agents' page?

Modified on Thu, 12 Dec, 2024 at 6:50 AM
Agent Assist FAQ

Modified on Wed, 11 Dec, 2024 at 8:53 PM
How to review the agent's recommendation for the auto assigned case.

Modified on Fri, 7 Jun, 2024 at 5:16 AM
How to Receive FiveTran Outages Notifcations

Modified on Wed, 10 Apr, 2024 at 12:53 PM
How to provide access to view the recommended actions in Escalation Review

Modified on Wed, 10 Apr, 2024 at 11:00 AM
Can we re-review/alter a case audited by Auto QA?

Modified on Thu, 22 Feb, 2024 at 9:49 AM
How to configure Week Start Day

Modified on Wed, 24 Jan, 2024 at 11:49 AM
What is the difference between a regular user and swarming user?

Modified on Tue, 26 Dec, 2023 at 5:27 AM
Do we have any plans to integrate Outlook in the agent shift management?

Modified on Tue, 26 Dec, 2023 at 5:32 AM
Is there was a way to change the case age in the backlog report, as it currently defaults to less than 30 days, 30 to 60 days?

Modified on Wed, 20 Dec, 2023 at 8:06 AM

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