Check out the latest enhancements to the Console and Shift Pages - REVIEW HERE!

Escalations (17)

Questions related to Escalated or likely to Escalate topics are available here.

What happens when you dismiss an Escalation Request?

Modified on Fri, 24 Feb, 2023 at 3:47 PM
What is Escalation Review?

Modified on Mon, 3 Apr, 2023 at 1:36 PM
When is the Escalation Review is available?

Modified on Tue, 4 Apr, 2023 at 5:05 AM
Where can I start the Escalation Review?

Modified on Tue, 4 Apr, 2023 at 5:06 AM
How do I use Alerts with the Escalation Review workflow?

Modified on Tue, 4 Apr, 2023 at 5:07 AM
How do I work through an Escalation Review?

Modified on Tue, 4 Apr, 2023 at 5:07 AM
What if the user disagrees with the “likely to escalate” prediction?

Modified on Tue, 4 Apr, 2023 at 5:08 AM
Can I pause the Escalation Review and get back to it later?

Modified on Tue, 4 Apr, 2023 at 5:08 AM
Can I clear the case from the Likely to Escalate queue but get back to it later?

Modified on Tue, 4 Apr, 2023 at 5:09 AM
Can the case be predicted to be likely to escalate more than one time?

Modified on Tue, 4 Apr, 2023 at 5:10 AM

	Elevate your customer support experience. Shift from reactive to proactive.
	©2024 SupportLogic. All Rights Reserved.	Privacy Policy / Data Processing Addendum / Information Policy / Master Services Agreement