FAQs (75)

How does the weighting in (ICA) Intelligent Case Assignment work?

Modified on Thu, 8 Dec, 2022 at 1:28 PM
What is the difference between coaching and manual reviews?

Modified on Tue, 16 Apr, 2024 at 10:17 PM
Will the system learn when a sentiment signal is inaccurate?

Modified on Mon, 3 Apr, 2023 at 9:28 AM
How do I make a Global Filter for customers I'm assigned to?

Modified on Mon, 3 Apr, 2023 at 1:28 PM
SupportLogic FAQ

Modified on Thu, 20 Feb at 8:35 AM

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