FAQs (73)

How soon should I expect an reduction in the Attention Score?

Modified on Fri, 28 Jul, 2023 at 11:14 AM
Why do I see the closed cases in the Backlog?

Modified on Fri, 28 Jul, 2023 at 11:38 AM
When do I see the Health Score?

Modified on Fri, 28 Jul, 2023 at 11:31 AM
Where can I find agent and customer wait time for each case?

Modified on Wed, 5 Jul, 2023 at 9:57 AM
Can we append a ticket number to the url to view the case in the UI?

Modified on Wed, 16 Aug, 2023 at 6:34 AM
How to Login and Submit a ticket to SupportLogic Support

Modified on Wed, 5 Jul, 2023 at 9:52 AM
How to change/remove Sentiment labels from the case

Modified on Wed, 5 Jul, 2023 at 9:54 AM
How can I get a report showing SupportLogic Automatic vs. Manually assigned tickets?

Modified on Mon, 28 Aug, 2023 at 12:56 PM
Is there any way to check total number of cases in specific backlog list?

Modified on Wed, 5 Jul, 2023 at 9:56 AM
Is there a way to show all “sentiments” that need action? Like list them all so can quickly go through them and mark them for accuracy?

Modified on Fri, 23 Jun, 2023 at 10:45 AM

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