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Is there a way to reset the "QA Score card" to the default and delete the previous lists ?
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How to share a case with Non-SL user
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How soon should I expect an reduction in the Attention Score?
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Why do I see the closed cases in the Backlog?
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When do I see the Health Score?
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Where can I find agent and customer wait time for each case?
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Can we append a ticket number to the url to view the case in the UI?
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How to Login and Submit a ticket to SupportLogic Support
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How to change/remove Sentiment labels from the case
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How can I get a report showing SupportLogic Automatic vs. Manually assigned tickets?