FAQs (76)

What does "This period" and "Previous Period" Signify in Operational Metrics

Modified on Tue, 12 Mar, 2024 at 1:35 PM
Is there a way to reset the "QA Score card" to the default and delete the previous lists ?

Modified on Tue, 8 Aug, 2023 at 10:07 AM
How to share a case with Non-SL user

Modified on Tue, 8 Aug, 2023 at 10:05 AM
How soon should I expect an reduction in the Attention Score?

Modified on Fri, 28 Jul, 2023 at 11:14 AM
Why do I see the closed cases in the Backlog?

Modified on Fri, 28 Jul, 2023 at 11:38 AM
When do I see the Health Score?

Modified on Fri, 28 Jul, 2023 at 11:31 AM
Where can I find agent and customer wait time for each case?

Modified on Wed, 5 Jul, 2023 at 9:57 AM
Can we append a ticket number to the url to view the case in the UI?

Modified on Wed, 16 Aug, 2023 at 6:34 AM
How to Login and Submit a ticket to SupportLogic Support

Modified on Wed, 5 Jul, 2023 at 9:52 AM
How to change/remove Sentiment labels from the case

Modified on Wed, 5 Jul, 2023 at 9:54 AM

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