Within the Manage User section of the Control Center, you have the option to enable a user to Manage Events. This feature allows the user to create event markers in the graphs in the Analytics section of SupportLogic. Take a look at the screenshot highlighting the Click here to add event option. Resources: | Welcome to SupportLogic Knowledge Bits - Semi-structured articles that come from customer Q&A, implementation insights, and Slack discussions. |
Managing Events
| Page or Module Permission Applies To | Description | Default Value | Impact/Use Case |
| Analytics, Keywords, and Trends | Enables users to create and set events in the Keywords and Trends Analytics tool. | Within Keywords and Trends, users can create events that correlate to a sharp increase/decline | Allows to track events that may or may not have impacted case volume, escalations, etc. |
With this feature enabled, users can add events, as a small colored flag, to any specific date where they wish to note a reason for an increase or decrease in case volume (see images below).
The event flags set by users with this permission are persistent in the application for that user's view. They do not impact any other users in SupportLogic.
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