FAQs (76)

Support Operations Console module is disabled for my account

Modified on Tue, 29 Jul at 1:36 PM
How can we manage the Session Timeout Behavior in SupportLogic

Modified on Mon, 16 Jun at 7:04 AM
Can we add email addresses from other domains to receive alerts?

Modified on Mon, 16 Jun at 6:56 AM
Does the Churn Risk Signal Affect the Customer Health Score?

Modified on Mon, 12 May at 5:24 AM
How can I reduce the number of statuses on the 'My Agents' page?

Modified on Thu, 12 Dec, 2024 at 6:50 AM
Agent Assist FAQ

Modified on Wed, 11 Dec, 2024 at 8:53 PM
How to review the agent's recommendation for the auto assigned case.

Modified on Fri, 7 Jun, 2024 at 5:16 AM
How to Receive FiveTran Outages Notifcations

Modified on Wed, 10 Apr, 2024 at 12:53 PM
How to provide access to view the recommended actions in Escalation Review

Modified on Wed, 10 Apr, 2024 at 11:00 AM
Can we re-review/alter a case audited by Auto QA?

Modified on Thu, 22 Feb, 2024 at 9:49 AM

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