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FAQs (71)

How to edit/change team in the dashboard

Modified on Thu, 14 Dec, 2023 at 11:11 AM
What is Email/Dashboard numbers on User engagement

Modified on Wed, 6 Dec, 2023 at 10:50 AM
How to rename the Agent and Customer labels

Modified on Thu, 16 Nov, 2023 at 8:37 AM
When sharing a case suggested email section always points to one particular user?

Modified on Thu, 16 Nov, 2023 at 8:51 AM
What does "This period" and "Previous Period" Signify in Operational Metrics

Modified on Tue, 12 Mar at 1:35 PM
Is there a way to reset the "QA Score card" to the default and delete the previous lists ?

Modified on Tue, 8 Aug, 2023 at 10:07 AM
How to share a case with Non-SL user

Modified on Tue, 8 Aug, 2023 at 10:05 AM
How soon should I expect an reduction in the Attention Score?

Modified on Fri, 28 Jul, 2023 at 11:14 AM
Why do I see the closed cases in the Backlog?

Modified on Fri, 28 Jul, 2023 at 11:38 AM
When do I see the Health Score?

Modified on Fri, 28 Jul, 2023 at 11:31 AM

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