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Do you auto-hide previous email threads to avoid triggering extra signals?
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How to check cases that are never responded by agents ?
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When will I be able to review the case?
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How to set OOO/Away for agents
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How comment / share messages works in Support Hub?
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How to hide internal case notes in Support Hub?
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How to view a case in fullscreen/new window in the Evaluation module
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How to enable SLA under operational metrics
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What does the trend report % of increase or decrease is being measured against?
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When a case is opened from the support hub, I see a lot of case fields which are not required. How can I remove them ?