FAQs (73)

When will I be able to review the case?

Modified on Thu, 4 May, 2023 at 7:03 AM
How to set OOO/Away for agents

Modified on Tue, 23 May, 2023 at 5:09 AM
How comment / share messages works in Support Hub?

Modified on Wed, 29 May, 2024 at 12:36 AM
How to hide internal case notes in Support Hub?

Modified on Fri, 16 Jun, 2023 at 7:39 AM
How to view a case in fullscreen/new window in the Evaluation module

Modified on Tue, 30 May, 2023 at 2:27 AM
How to enable SLA under operational metrics

Modified on Tue, 23 May, 2023 at 5:14 AM
What does the trend report % of increase or decrease is being measured against?

Modified on Tue, 23 May, 2023 at 5:18 AM
When a case is opened from the support hub, I see a lot of case fields which are not required. How can I remove them ?

Modified on Wed, 8 Nov, 2023 at 8:58 AM
What is the difference between Reporter and an Agent

Modified on Tue, 23 May, 2023 at 5:14 AM
How to configure alerts for last outbound message based on hours?

Modified on Thu, 13 Apr, 2023 at 1:08 PM

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