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How to view a case in fullscreen/new window in the Evaluation module
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How to enable SLA under operational metrics
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What does the trend report % of increase or decrease is being measured against?
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When a case is opened from the support hub, I see a lot of case fields which are not required. How can I remove them ?
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What is the difference between Reporter and an Agent
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How to configure alerts for last outbound message based on hours?
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How to add/create Dashboard User
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What if the case was not reviewed while it was predicted to escalate?
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What if the user regrets after he clears the case from the Likely to Escalate queue?
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How to fix a user not being able to add case notes?