FAQs (75)
-
What is the difference between Reporter and an Agent
-
How to configure alerts for last outbound message based on hours?
-
How to add/create Dashboard User
-
What if the case was not reviewed while it was predicted to escalate?
-
What if the user regrets after he clears the case from the Likely to Escalate queue?
-
How to fix a user not being able to add case notes?
-
What are escalation notes and where do you add them?
-
How to avoid previous responses in an email thread getting detected
-
How do I extract a CSV that contains Customer Insight Data?
-
What is contained in "Other Values" within a Filter?