FAQs (73)
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How to add/create Dashboard User
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What if the case was not reviewed while it was predicted to escalate?
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What if the user regrets after he clears the case from the Likely to Escalate queue?
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How to fix a user not being able to add case notes?
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What are escalation notes and where do you add them?
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How to avoid previous responses in an email thread getting detected
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How do I extract a CSV that contains Customer Insight Data?
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What is contained in "Other Values" within a Filter?
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How are Case Counts Calculated in Operational Metrics?
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What is the purpose and use of chart view in patterns and outliers ?