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What is the difference between Reporter and an Agent
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How to configure alerts for last outbound message based on hours?
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How to add/create Dashboard User
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Working Effectively With Support
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Where can I see the Escalation Review report?
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Can more than one user interact with the Escalation Review?
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What if the escalation prediction expired, but the user opens a link to it from an email or Gainsight timeline?
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What if the case was not reviewed while it was predicted to escalate?
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Can the case be predicted to be likely to escalate more than one time?
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What if the user regrets after he clears the case from the Likely to Escalate queue?