Knowledge Bits (68)
Looking for an answer to a quick question in SupportLogic? Use the FAQs and Knowledge Bits articles to find them. Semi-structured articles that come from customer Q&A, implementation insights, and Slack discussions.
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Virtual Teams and Org- Add option to copy/clone virtual queues
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Case Assignment - Maximum cases per agent a day:
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Assignment Queues - Exclude Customers From Virtual Queues
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Reports- Elevate SX
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Case list based on Account Health Score
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Creating SLA-Based Case Lists in Dashboard Module
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Calculation Of Sentiment Score Delta
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Merged Virtual Account
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Allow injection of multiple values into the Custom fields of the Case
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SupportLogic Alert Frequency