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Do we have any plans to integrate Outlook in the agent shift management?
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Will I get an alert for the partial keyword match?
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Intended Behaviour while sharing a case via slack.
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Link to the CRM case in the Alert message.
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Is there was a way to change the case age in the backlog report, as it currently defaults to less than 30 days, 30 to 60 days?
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If a user that has created personal alerts leaves the company are the alerts automatically removed from the system?
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Can anyone create a system alert?
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Why is a case predicted as "Likely to escalate" when it is in Waiting on customer status?
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Can I expand my Scope filters when setting up profiles?
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How do I create Virtual Queues from CRM queues?