Knowledge Bits (103)

Looking for an answer to a quick question in SupportLogic? Use the FAQs and Knowledge Bits articles to find them. Semi-structured articles that come from customer Q&A, implementation insights, and Slack discussions.

Troubleshooting Guide: Unable to Acknowledge Sentiments in Cases

Modified on Mon, 16 Jun at 6:37 AM
Delay in Alert Triggering After Creation or Update

Modified on Mon, 12 May at 5:02 AM
How SupportLogic Manages Daylight Saving Time (DST) Adjustments

Modified on Mon, 16 Jun at 6:36 AM
Elevate SX Login Issue

Modified on Mon, 12 May at 7:18 AM
Data Sync Issues between CRM and SupportLogic instance

Modified on Thu, 3 Apr at 5:03 AM
Recommended Agents: Five Main Pillars

Modified on Thu, 15 May at 9:59 AM
Understanding Shift Selection During Case Assignment

Modified on Mon, 12 May at 6:09 AM
Case and Signal count discrepancies in Experimental Metrics page

Modified on Mon, 16 Jun at 5:25 AM
Agent Hourly Assignment Limits and Active Backlog Limits

Modified on Mon, 12 May at 6:02 AM
Fallback Assignment Queues

Modified on Mon, 12 May at 5:47 AM

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