Knowledge Bits (90)

Looking for an answer to a quick question in SupportLogic? Use the FAQs and Knowledge Bits articles to find them. Semi-structured articles that come from customer Q&A, implementation insights, and Slack discussions.

Trend Analytics - Box plot calculation for Sentiment score graph

Modified on Fri, 17 Jan at 2:47 AM
Conditon to add exclude conditon for an Virtual Queue.

Modified on Thu, 15 May at 9:47 AM
When do we see About to Miss Resolution Time SLA warning?

Modified on Mon, 25 Nov, 2024 at 6:35 AM
Case Count Logic for Different Charts and How to Interpret

Modified on Wed, 20 Nov, 2024 at 7:34 AM
Understanding the Metrics Bucketing and Avoiding Bucket Misclassification

Modified on Tue, 19 Nov, 2024 at 8:19 AM
Account Intelligence

Modified on Mon, 12 May at 6:05 AM
Date Range timeline on Sentiment Chart

Modified on Mon, 12 May at 5:58 AM
Backlog by product in Operational metrics vs Text Analytics

Modified on Thu, 15 May at 9:46 AM
Using a CRM or Virtual Queue as an Alert Trigger Condition

Modified on Mon, 7 Oct, 2024 at 2:32 AM
Remove Certain field headings from My Agents View

Modified on Mon, 12 May at 7:46 AM

	Elevate your customer support experience. Shift from reactive to proactive.
	©2024 SupportLogic. All Rights Reserved.	Privacy Policy / Data Processing Addendum / Information Policy / Master Services Agreement