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How can I get a report showing SupportLogic Automatic vs. Manually assigned tickets?
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Unauthorised access to SupportLogic help and Support Portal.
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Is there any way to check total number of cases in specific backlog list?
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Is there a way to show all “sentiments” that need action? Like list them all so can quickly go through them and mark them for accuracy?
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How to move a user from one user profile to another
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Console sentiment tile case number does not add up
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Unassigned/Assigned widgets under console
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Is it possible to see time to close metric inside SupportLogic?
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How Case Load Is Calculated In SupportLogic
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When looking at the case assignment recommendations, why do some of the time overlaps say 12am-12am?