Knowledge Bits (75)

Looking for an answer to a quick question in SupportLogic? Use the FAQs and Knowledge Bits articles to find them. Semi-structured articles that come from customer Q&A, implementation insights, and Slack discussions.

What's New from SupportLogic 2

Modified on Fri, 31 Jan at 2:31 PM
Trend Analytics - Box plot calculation for Sentiment score graph

Modified on Fri, 17 Jan at 2:47 AM
When do we see About to Miss Resolution Time SLA warning?

Modified on Mon, 25 Nov, 2024 at 6:35 AM
Case Count Logic for Different Charts and How to Interpret

Modified on Wed, 20 Nov, 2024 at 7:34 AM
Understanding the Metrics Bucketing and Avoiding Bucket Misclassification

Modified on Tue, 19 Nov, 2024 at 8:19 AM
Salesforce Plugin Version 2.3 - Installation Guide

Modified on Thu, 12 Dec, 2024 at 3:13 AM
Using a CRM or Virtual Queue as an Alert Trigger Condition

Modified on Mon, 7 Oct, 2024 at 2:32 AM
Feature Add-on: Elevate SX - Mark for Review

Modified on Thu, 18 Jul, 2024 at 2:39 AM
Feature add-on: Enhanced 'Shift management' page with filters and agents coverage

Modified on Thu, 18 Jul, 2024 at 5:03 AM
Feature Add-on: Enhanced Data Security with Configurable Redaction

Modified on Mon, 22 Jul, 2024 at 5:30 AM

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