Knowledge Bits (118)
Looking for an answer to a quick question in SupportLogic? Use the FAQs and Knowledge Bits articles to find them. Semi-structured articles that come from customer Q&A, implementation insights, and Slack discussions.
-
Can I create an Alert that notifies a private Slack channel?
-
What does the Manage Events permission enable?
-
Can SupportLogic set SLAs for specific customers if the customer has premium customers with unique SLAs?
-
What is the difference between collaborators and responders?
-
When a Manager marks a case as "Mark to Review", can another Manager mark the same case as "Mark to Review" and complete the case evaluation?
-
What is the impact when an ACE signal (Eg: Urgency, Need Attention..etc) is detected on a case?
-
Is it possible to do just-in-time provisioning for SupportLogic via SSO?
-
Why are the Queues greyed out under Unassigned Case on the Case Assignment page in SupportLogic?
-
What does "bandwidth" consider for case assignments?
-
Does our current ICA ML model use data from fields outside of the case description?