Knowledge Bits (118)
Looking for an answer to a quick question in SupportLogic? Use the FAQs and Knowledge Bits articles to find them. Semi-structured articles that come from customer Q&A, implementation insights, and Slack discussions.
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How to avoid previous responses in an email thread getting detected
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Opening a case in CRM from SupportLogic UI
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Enable SLO Conditions in My Alerts
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UnReplied case, Last Outbound message, Last Inbound message
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How do I extract a CSV that contains Customer Insight Data?
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What is contained in "Other Values" within a Filter?
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Can I add others to receive Alerts
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How are Case Counts Calculated in Operational Metrics?
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What is the purpose and use of chart view in patterns and outliers ?
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What happens when you dismiss an Escalation Request?