Knowledge Bits (118)
Looking for an answer to a quick question in SupportLogic? Use the FAQs and Knowledge Bits articles to find them. Semi-structured articles that come from customer Q&A, implementation insights, and Slack discussions.
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Agents are not shown when adding to virtual teams
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How to enable SLA under operational metrics
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LTE Prediction For Resolved Cases
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What does the trend report % of increase or decrease is being measured against?
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When a case is opened from the support hub, I see a lot of case fields which are not required. How can I remove them ?
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What is the difference between Reporter and an Agent
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How to configure alerts for last outbound message based on hours?
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How to add/create Dashboard User
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Working Effectively With Support
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Where can I see the Escalation Review report?