Knowledge Bits (68)

Looking for an answer to a quick question in SupportLogic? Use the FAQs and Knowledge Bits articles to find them. Semi-structured articles that come from customer Q&A, implementation insights, and Slack discussions.

Enable SLO Conditions in My Alerts

Modified on Wed, 19 Jul, 2023 at 1:36 AM
UnReplied case, Last Outbound message, Last Inbound message

Modified on Fri, 16 Jun, 2023 at 7:50 AM
Can I create an Alert that notifies a private Slack channel?

Modified on Tue, 28 Feb, 2023 at 7:23 AM
Can SupportLogic set SLAs for specific customers if the customer has premium customers with unique SLAs?

Modified on Tue, 20 Dec, 2022 at 12:28 PM
Is it possible to do just-in-time provisioning for SupportLogic via SSO?

Modified on Wed, 21 Dec, 2022 at 2:12 PM
Why are the Queues greyed out under Unassigned Case on the Case Assignment page in SupportLogic?

Modified on Wed, 7 Dec, 2022 at 11:47 AM
As supervisors are making manual case assignments, does the system automatically improve based on the supervisors recommendations?

Modified on Thu, 8 Dec, 2022 at 1:28 PM
Alert, Sharing, and Smart Swarming Integrations

Modified on Wed, 30 Nov, 2022 at 12:29 PM

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