Knowledge Bits (118)
Looking for an answer to a quick question in SupportLogic? Use the FAQs and Knowledge Bits articles to find them. Semi-structured articles that come from customer Q&A, implementation insights, and Slack discussions.
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How do I create Virtual Queues from CRM queues?
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Sorting the timestamp to display the last received date instead of the last modified date on the emails received.
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Likely to escalate chart is missing
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QA (Case Evaluation) score card limitations in SL
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How to create a Keyword based alert
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Do I receive an notification when removing the custom fields from Settings?
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What is Email/Dashboard numbers on User engagement
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Change background colour for sentiment score in CRM
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How to rename the Agent and Customer labels
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Unable to action LTE cases within SupportLogic