Knowledge Bits (118)
Looking for an answer to a quick question in SupportLogic? Use the FAQs and Knowledge Bits articles to find them. Semi-structured articles that come from customer Q&A, implementation insights, and Slack discussions.
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Console sentiment tile case number does not add up
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Unassigned/Assigned widgets under console
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Is it possible to see time to close metric inside SupportLogic?
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How Case Load Is Calculated In SupportLogic
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When looking at the case assignment recommendations, why do some of the time overlaps say 12am-12am?
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Unable to see Health score tab for some account
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What are the conditions required for an alert to be triggered ?
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Do the LTE predictions apply to all cases, whether they are on the Escalation Request list or any status ??
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Drag and Drop to sort field values from Control Center
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How to enable and disable module for the users