Knowledge Bits (118)
Looking for an answer to a quick question in SupportLogic? Use the FAQs and Knowledge Bits articles to find them. Semi-structured articles that come from customer Q&A, implementation insights, and Slack discussions.
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When sharing a case suggested email section always points to one particular user?
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What does "This period" and "Previous Period" Signify in Operational Matrices
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Case sharing timeline
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Agent sign-in process for MS Teams
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In the User engagement, what does “by profile” and “by role” means?
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Setup alerts based on Message Type
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How to notify case owners in the case while adding internal notes
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Is there a way to reset the "QA Score card" to the default and delete the previous lists ?
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How to share a case with Non-SL user
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SupportLogic Instance Keeps On Loading