Knowledge Bits (103)

Looking for an answer to a quick question in SupportLogic? Use the FAQs and Knowledge Bits articles to find them. Semi-structured articles that come from customer Q&A, implementation insights, and Slack discussions.

Quickly Edit Agent Skills from Agent Insights and Recommended Agents

Modified on Mon, 12 May at 5:42 AM
What's New from SupportLogic

Modified on Tue, 11 Feb at 8:13 AM
Trend Analytics - Box plot calculation for Sentiment score graph

Modified on Fri, 17 Jan at 2:47 AM
Conditon to add exclude conditon for an Virtual Queue.

Modified on Thu, 15 May at 9:47 AM
When do we see About to Miss Resolution Time SLA warning?

Modified on Mon, 25 Nov, 2024 at 6:35 AM
Case Count Logic for Different Charts and How to Interpret

Modified on Wed, 20 Nov, 2024 at 7:34 AM
Understanding the Metrics Bucketing and Avoiding Bucket Misclassification

Modified on Tue, 19 Nov, 2024 at 8:19 AM
Account Intelligence

Modified on Mon, 12 May at 6:05 AM
Date Range timeline on Sentiment Chart

Modified on Mon, 12 May at 5:58 AM
Backlog by product in Operational metrics vs Text Analytics

Modified on Thu, 15 May at 9:46 AM

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