Knowledge Bits (76)

Looking for an answer to a quick question in SupportLogic? Use the FAQs and Knowledge Bits articles to find them. Semi-structured articles that come from customer Q&A, implementation insights, and Slack discussions.

Assignment Queues - Exclude Customers From Virtual Queues

Modified on Thu, 31 Oct, 2024 at 10:17 AM
Reports- Elevate SX

Modified on Tue, 4 Jun, 2024 at 3:47 AM
Case list based on Account Health Score

Modified on Wed, 10 Apr, 2024 at 12:59 PM
Creating SLA-Based Case Lists in Dashboard Module

Modified on Thu, 22 Feb, 2024 at 9:38 AM
Calculation Of Sentiment Score Delta

Modified on Thu, 22 Feb, 2024 at 9:39 AM
Merged Virtual Account

Modified on Fri, 22 Mar, 2024 at 2:02 AM
Allow injection of multiple values into the Custom fields of the Case

Modified on Tue, 2 Jan, 2024 at 9:53 AM
SupportLogic Alert Frequency

Modified on Thu, 22 Feb, 2024 at 9:40 AM
If a user is a swarming user and have no access to Dashboard, can they still get alerts?

Modified on Tue, 26 Dec, 2023 at 5:20 AM
Intended Behaviour while sharing a case via slack.

Modified on Tue, 26 Dec, 2023 at 5:34 AM

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