Knowledge Bits (74)

Looking for an answer to a quick question in SupportLogic? Use the FAQs and Knowledge Bits articles to find them. Semi-structured articles that come from customer Q&A, implementation insights, and Slack discussions.

Case list based on Account Health Score

Modified on Wed, 10 Apr at 12:59 PM
Creating SLA-Based Case Lists in Dashboard Module

Modified on Thu, 22 Feb at 9:38 AM
Calculation Of Sentiment Score Delta

Modified on Thu, 22 Feb at 9:39 AM
Merged Virtual Account

Modified on Fri, 22 Mar at 2:02 AM
Allow injection of multiple values into the Custom fields of the Case

Modified on Tue, 2 Jan at 9:53 AM
SupportLogic Alert Frequency

Modified on Thu, 22 Feb at 9:40 AM
If a user is a swarming user and have no access to Dashboard, can they still get alerts?

Modified on Tue, 26 Dec, 2023 at 5:20 AM
Intended Behaviour while sharing a case via slack.

Modified on Tue, 26 Dec, 2023 at 5:34 AM
Link to the CRM case in the Alert message.

Modified on Fri, 9 Feb at 11:02 AM
If a user that has created personal alerts leaves the company are the alerts automatically removed from the system?

Modified on Wed, 13 Dec, 2023 at 11:08 AM

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