Knowledge Bits (118)
Looking for an answer to a quick question in SupportLogic? Use the FAQs and Knowledge Bits articles to find them. Semi-structured articles that come from customer Q&A, implementation insights, and Slack discussions.
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Slack Integration Instructions: Allow our SL bot to access their Slack
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How to Login and Submit a ticket to SupportLogic Support
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New Slack users/channels not showing up in SupportLogic
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Unable to tag a comment to user in slack
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How to change/remove Sentiment labels from the case
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How is churn risk tagged ?
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How can I get a report showing SupportLogic Automatic vs. Manually assigned tickets?
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Is there any way to check total number of cases in specific backlog list?
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Is there a way to show all “sentiments” that need action? Like list them all so can quickly go through them and mark them for accuracy?
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How to move a user from one user profile to another