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September 2026 - Self-Serve MCP Connector, Expanded MCP Tool Coverage, Quality & CES Scores in Case iFrame, new "Call promised" signal, and more
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August 2026 - Expanded MCP Tool Coverage, New Score Based and Case Metrics Alerts & Early Escalation Signals
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July 2026 - MCP Hyper-Personalized Draft Response tool, Case cohort lists summaries, Actionable escalation predictions on case iFrames, and more
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June 2026 - MCP intelligence, Actionable case iFrames, LTE prediction accuracy improvements, and more
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April 2026 - Searchable global filters, Coaching feature in the Unified SupportHub
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March 2026 - Quality Agent & Coaching Agent, Escalation board updates, Case Cohort possible next steps new actions, External and Internal Knowledge articles generation and more
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Feb 2026 - GenAI AutoQA with Reason & Coaching statements, Alerting framework for ACA, Case & Account cohort summary with next steps and more
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Release Notes - Dec 2025 - AutoQA GenAI Behaviours, Active escalation summarization, Reassignment AI agent, Auto-Sync Agents and more ..
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Release Notes - Nov 2025 - Active escalation workflow, Case Cohort summary, Issue Resolution agentic workflow and more ..
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Release Notes - October 2025 - Auto-Case Summary, Account level Zoom Integration, Account Cohort Summary, Elevate Search UI and more