Knowledge Bits (68)

Looking for an answer to a quick question in SupportLogic? Use the FAQs and Knowledge Bits articles to find them. Semi-structured articles that come from customer Q&A, implementation insights, and Slack discussions.

If a user is a swarming user and have no access to Dashboard, can they still get alerts?

Modified on Tue, 26 Dec, 2023 at 5:20 AM
Intended Behaviour while sharing a case via slack.

Modified on Tue, 26 Dec, 2023 at 5:34 AM
Link to the CRM case in the Alert message.

Modified on Fri, 9 Feb at 11:02 AM
If a user that has created personal alerts leaves the company are the alerts automatically removed from the system?

Modified on Wed, 13 Dec, 2023 at 11:08 AM
Sorting the timestamp to display the last received date instead of the last modified date on the emails received.

Modified on Tue, 28 Nov, 2023 at 6:58 AM
Likely to escalate chart is missing

Modified on Thu, 30 Nov, 2023 at 11:33 AM
QA (Case Evaluation) score card limitations in SL

Modified on Wed, 10 Apr at 11:05 PM
Change background colour for sentiment score in CRM

Modified on Thu, 16 Nov, 2023 at 8:39 AM
Set frequency for Sentiment Score syncing to SalesForce

Modified on Thu, 14 Dec, 2023 at 11:47 AM
Unable to action LTE cases within SupportLogic

Modified on Mon, 6 Nov, 2023 at 1:28 PM

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