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How to rename the Agent and Customer labels
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Unable to action LTE cases within SupportLogic
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When sharing a case suggested email section always points to one particular user?
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What does "This period" and "Previous Period" Signify in Operational Metrics
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Teams Integration to notify case owner
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Case sharing timeline
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Agent sign-in process for MS Teams
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Assign cases only to available agents
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In the User engagement, what does “by profile” and “by role” means?
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Setup alerts based on Message Type