-
Quickly Edit Agent Skills from Agent Insights and Recommended Agents
-
Trend Analytics - Box plot calculation for Sentiment score graph
-
Conditon to add exclude conditon for an Virtual Queue.
-
When do we see About to Miss Resolution Time SLA warning?
-
Case Count Logic for Different Charts and How to Interpret
-
Understanding the Metrics Bucketing and Avoiding Bucket Misclassification
-
Account Intelligence
-
Date Range timeline on Sentiment Chart
-
Backlog by product in Operational metrics vs Text Analytics
-
How to Download the Dashboard User List in SupportLogic