Knowledge Bits (90)

Looking for an answer to a quick question in SupportLogic? Use the FAQs and Knowledge Bits articles to find them. Semi-structured articles that come from customer Q&A, implementation insights, and Slack discussions.

Case Reporter pop-up card with additional info

Modified on Wed, 10 Apr, 2024 at 10:53 AM
Save cases for later

Modified on Wed, 10 Apr, 2024 at 10:56 AM
Virtual Teams and Org- Add option to copy/clone virtual queues

Modified on Wed, 10 Apr, 2024 at 10:41 AM
Case Assignment - Maximum cases per agent a day:

Modified on Wed, 10 Apr, 2024 at 10:58 AM
Assignment Queues - Exclude Customers From Virtual Queues

Modified on Thu, 31 Oct, 2024 at 10:17 AM
Reports- Elevate SX

Modified on Tue, 4 Jun, 2024 at 3:47 AM
Case list based on Account Health Score

Modified on Wed, 10 Apr, 2024 at 12:59 PM
Creating SLA-Based Case Lists in Dashboard Module

Modified on Thu, 22 Feb, 2024 at 9:38 AM
Calculation Of Sentiment Score Delta

Modified on Thu, 22 Feb, 2024 at 9:39 AM
Merged Virtual Account

Modified on Fri, 22 Mar, 2024 at 2:02 AM

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