Knowledge Bits (102)
Looking for an answer to a quick question in SupportLogic? Use the FAQs and Knowledge Bits articles to find them. Semi-structured articles that come from customer Q&A, implementation insights, and Slack discussions.
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What are escalation notes and where do you add them?
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User Notification in SupportLogic
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How to fix a user not being able to add case notes?
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Prevent Cases From Being Predicted to Escalate
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Creating Alert based on conditions
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What is Escalation Review?
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When is the Escalation Review is available?
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Where can I start the Escalation Review?
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How do I use Alerts with the Escalation Review workflow?
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How do I work through an Escalation Review?