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When do I see the Health Score?
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In the case assignment queue, No virtual team is applied but Agent recommendation is showing the agent list. Explain how?
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Where can I find agent and customer wait time for each case?
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Can we append a ticket number to the url to view the case in the UI?
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Slack Integration Instructions: Allow our SL bot to access their Slack
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How to Login and Submit a ticket to SupportLogic Support
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New Slack users/channels not showing up in SupportLogic
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Unable to tag a comment to user in slack
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How to change/remove Sentiment labels from the case
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How is churn risk tagged ?