Knowledge Bits (102)
Looking for an answer to a quick question in SupportLogic? Use the FAQs and Knowledge Bits articles to find them. Semi-structured articles that come from customer Q&A, implementation insights, and Slack discussions.
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How to set OOO/Away for agents
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When will I be able to review the case?
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How to check cases that are never responded by agents ?
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Do you auto-hide previous email threads to avoid triggering extra signals?
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How to check the total number of cases in specific backlog report?
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Refreshing The Case Fields
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How to enable Support Hub Transition Animation
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How to enable and disable module for the users
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Drag and Drop to sort field values from Control Center
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Do the LTE predictions apply to all cases, whether they are on the Escalation Request list or any status ??