Knowledge Bits (76)

Looking for an answer to a quick question in SupportLogic? Use the FAQs and Knowledge Bits articles to find them. Semi-structured articles that come from customer Q&A, implementation insights, and Slack discussions.

LTE Prediction For Resolved Cases

Modified on Fri, 16 Jun, 2023 at 7:37 AM
Working Effectively With Support

Modified on Mon, 24 Feb at 11:14 AM
[LTE] Actions possible from 'Likely To Escalate' alert email

Modified on Thu, 13 Apr, 2023 at 6:00 PM
Creating Alert based on conditions

Modified on Fri, 21 Apr, 2023 at 12:14 PM
Prevent Cases From Being Predicted to Escalate

Modified on Thu, 30 Mar, 2023 at 12:41 PM
User Notification in SupportLogic

Modified on Fri, 21 Apr, 2023 at 8:23 AM
Unable to view agent name in assigned case widget

Modified on Fri, 23 Jun, 2023 at 7:19 AM
Opening a case in CRM from SupportLogic UI

Modified on Fri, 16 Jun, 2023 at 7:50 AM
Enable SLO Conditions in My Alerts

Modified on Wed, 19 Jul, 2023 at 1:36 AM
UnReplied case, Last Outbound message, Last Inbound message

Modified on Fri, 16 Jun, 2023 at 7:50 AM

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