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Creating SLA-Based Case Lists in Dashboard Module
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Calculation Of Sentiment Score Delta
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Merged Virtual Account
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Allow injection of multiple values into the Custom fields of the Case
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SupportLogic Alert Frequency
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If a user is a swarming user and have no access to Dashboard, can they still get alerts?
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Intended Behaviour while sharing a case via slack.
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Link to the CRM case in the Alert message.
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If a user that has created personal alerts leaves the company are the alerts automatically removed from the system?
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Sorting the timestamp to display the last received date instead of the last modified date on the emails received.