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Preventing Case Assignments to Engineers nearing End of the Shift
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Removing Email Recipients from Alerts in SupportLogic
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What is the Urgency Channel in Need Attention Score Insights?
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Sentiment Signals Filter Differences
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Accessing SupportLogic Knowledge Resources
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Ability to filter individual agents using Virtual teams/organizations on the Shifts page
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Managing Shifts: Selecting Specific Agents within Virtual Teams or Organizations
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Hiding the Out-of-Office (OOO) Calendar:
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Out of Office Event viewed in different time zone
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Alert Notification support for Account and CSM Manager roles