Knowledge Bits (76)

Looking for an answer to a quick question in SupportLogic? Use the FAQs and Knowledge Bits articles to find them. Semi-structured articles that come from customer Q&A, implementation insights, and Slack discussions.

Agent sign-in process for MS Teams

Modified on Wed, 6 Dec, 2023 at 10:01 AM
Assign cases only to available agents

Modified on Thu, 14 Dec, 2023 at 12:05 PM
In the User engagement, what does “by profile” and “by role” means?

Modified on Tue, 5 Sep, 2023 at 6:55 AM
Setup alerts based on Message Type

Modified on Tue, 5 Sep, 2023 at 7:00 AM
SupportLogic Instance Keeps On Loading

Modified on Wed, 2 Aug, 2023 at 11:14 AM
ICA Case assignment timestamp is way off.

Modified on Fri, 28 Jul, 2023 at 9:32 AM
Getting an error "User is not assigned to the client application" while logging in

Modified on Fri, 4 Aug, 2023 at 11:24 AM
Top Customer Board Shows Customers who have no cases

Modified on Fri, 28 Jul, 2023 at 1:44 AM
Impact on the email domain change

Modified on Fri, 28 Jul, 2023 at 11:16 AM
In the case assignment queue, No virtual team is applied but Agent recommendation is showing the agent list. Explain how?

Modified on Fri, 21 Jul, 2023 at 10:37 AM

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