Knowledge Bits (73)

Looking for an answer to a quick question in SupportLogic? Use the FAQs and Knowledge Bits articles to find them. Semi-structured articles that come from customer Q&A, implementation insights, and Slack discussions.

Setup alerts based on Message Type

Modified on Tue, 5 Sep, 2023 at 7:00 AM
SupportLogic Instance Keeps On Loading

Modified on Wed, 2 Aug, 2023 at 11:14 AM
ICA Case assignment timestamp is way off.

Modified on Fri, 28 Jul, 2023 at 9:32 AM
Getting an error "User is not assigned to the client application" while logging in

Modified on Fri, 4 Aug, 2023 at 11:24 AM
Top Customer Board Shows Customers who have no cases

Modified on Fri, 28 Jul, 2023 at 1:44 AM
Impact on the email domain change

Modified on Fri, 28 Jul, 2023 at 11:16 AM
In the case assignment queue, No virtual team is applied but Agent recommendation is showing the agent list. Explain how?

Modified on Fri, 21 Jul, 2023 at 10:37 AM
Slack Integration Instructions: Allow our SL bot to access their Slack

Modified on Wed, 27 Mar at 8:24 AM
New Slack users/channels not showing up in SupportLogic

Modified on Fri, 23 Jun, 2023 at 9:16 AM
Unable to tag a comment to user in slack

Modified on Fri, 21 Jul, 2023 at 10:52 AM

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