Knowledge Bits (102)
Looking for an answer to a quick question in SupportLogic? Use the FAQs and Knowledge Bits articles to find them. Semi-structured articles that come from customer Q&A, implementation insights, and Slack discussions.
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What if the user disagrees with the “likely to escalate” prediction?
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Can I pause the Escalation Review and get back to it later?
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Can I clear the case from the Likely to Escalate queue but get back to it later?
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What if the user regrets after he clears the case from the Likely to Escalate queue?
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Can the case be predicted to be likely to escalate more than one time?
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What if the case was not reviewed while it was predicted to escalate?
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What if the escalation prediction expired, but the user opens a link to it from an email or Gainsight timeline?
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Can more than one user interact with the Escalation Review?
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Where can I see the Escalation Review report?
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