How can we manage the Session Timeout Behavior in SupportLogic

Introduction: 

SupportLogic automatically logs users out after a period of inactivity to maintain security. Below are some clarifications regarding the functionality of session timeouts:

1: I use SupportLogic throughout the day but in bursts. Why does it keep logging me out, and how can I prevent this?

A: SupportLogic has a session timeout policy that logs users out after a period of inactivity. If you use it in bursts rather than continuously, this can result in frequent logouts. 

2 : What can I do to avoid being logged out so frequently?

A: You can request an extension to your session timeout settings. This will allow your session to remain active for a longer period of inactivity, reducing the need to frequently log back in.

3 : Is this something that can be adjusted for individual profile, or is it a global setting?

A: The session timeout setting in SupportLogic is a global configuration and cannot be adjusted at the individual user level.

Note: We do not encourage changing the default session timeout settings, as doing so may impact the overall security of the system. Maintaining the default configuration helps ensure consistent adherence to our security best practices.