Discover how our self-paced digital E-Learning benefits everyone, from novices to seasoned users - CLICK HERE

How to rename the Agent and Customer labels

Modified on Thu, 16 Nov 2023 at 08:37 AM


In SupportLogic, it is possible to rename the Agent Insight and Customer Insight pages to reflect your organization's terminology in a better way. Follow the below steps:

  1. Navigate to Control Center > Settings > Site Defaults.
  2. Scroll down to the 

    Application Settings section.

  3. Click the "Customize" button next to the "Agent Insight" or "Customer Insight" label.
  4. Type in the desired name to be displayed in the SupportLogic UI. For example, you can change "agent" to "engineer" or "customer" to "client".
  5. Optionally, you can change the label from "case" to "ticket".
  6. Click the "Save" button to apply the changes.

Please refer to the following GIF video for a demonstration of how to make these changes in the application settings:


After making these changes, the updated names will be displayed throughout SupportLogic.

 

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article