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Just In Time (JIT) Provisioning Possible and SupportLogic SSO

Modified on Tue, 27 Feb 2024 at 11:32 PM

Currently SupportLogic cannot support SSO-based user provisioning to create or remove users automatically. This feature is something we have taken under consideration. However, given the granular permission requirements for many of our customers, JIT provisioning is not possible at this time.

To help mitigate the impact to Support Operations, however, SupportLogic provides Operations teams the ability to enable limited user provisioning control to individuals within your organization (see the User Permissions Guide and Managing Users articles for more details). 

Below is a basic summary of how Users provisioned via SSO functions in SupportLogic. 

Once SSO is Configured in SupportLogic

  • Users are enabled access to the SupportLogic via your SSO permissions and are either able to access SupportLogic or not.
  • If SSO permissions are revoked, that user will not have access to SupportLogic.

Usually all supervisors, managers, and upper management are enabled by default. Agents can be added when you want to engage swarming activity.

User Creation During the SupportLogic Implementation 

To help you manage your users, SupportLogic Implementation experts bulk upload your users with the appropriate profiles and documented permissions as part of your implementation.

The process to add new users is very straightforward:

  1. As new users login into SupportLogic with SSO, they will be automatically assigned as "swarming users."
  2. That "swarming user" can be granted appropriate access by associating them to a specific Profile and setting the User Permissions specific for that Profile (see Managing Users article for more detail).

NOTE: SupportLogic uses the email address to link to your authentication server.

  • After SSO is confirmed to work, as a best practice we disable the manual username/password authentication feature of SupportLogic.

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