Join us for our December Office Hours, Dec 7th at 1pm ET - Setting Up the SupportLogic Platform for Backlog Management - REGISTER HERE.

Is it possible to do just in time provisioning for SupportLogic based on our access provision to SSO?

Modified on Mon, 19 Dec 2022 at 12:34 PM

We currently don't offer any SSO-based user provisioning (to create or remove users from SL).    This is something we have taken under consideration.

As we get the user information from SSO, manual user management is minimal.  Here's how SupportLogic users work:


  1. They are enabled access to the SupportLogic via your SSO permissions.
    1. Usually, all supervisors, managers, and upper management are enabled initially.
    2. Agents can be added when you want to engage swarming agents
  2. If SSO permissions are revoked, that user will not have access to SupportLogic.


  1. The users can initially be bulk added by SupportLogic with the profiles/permissions as outlined in the workbook.
  2. After that, if a user isn't pre-setup with their email address, as new users login into SupportLogic with SSO, they will be automatically assigned as "swarming users."
    1. That "swarming user" will need to be granted access
  3. New users can be pre-set up in SupportLogic with the proper permissions/profiles so when they actually log in, it's all ready to go.
    1. The email address is how the user is linked with SSO.

After SSO is confirmed to work, the best practice is to disable all username/password authentication.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article