Creating Alert based on conditions

Modified on Fri, 21 Apr 2023 at 12:14 PM

While creating an alert in SupportLogic i do see two option Trigger when All or Any what is the difference between these option.



We can trigger an alert based on 2 trigger conditions  'All' and 'Any' in SupportLogic



1: When we create an alert with a condition "ALL", Alert will trigger only it satisfy all the conditions mentioned in the alerts.


      * For example : If we are creating an alert with 3 criteria in All conditions


       # Sentiment is Negative

       # Sentiment score is less than 50 

       # Priority is Urgent 


Alert notifications will be triggered only when all the three conditions are met; if two of three conditions are met, alert notifications will not be triggered.


2: When we create an alert with a condition 'ANY', Alert will trigger once any of the conditions are met.


      * For example : If we are creating an alert with 3 criteria in ANY conditions


       # Sentiment is Negative

       # Sentiment score is less than 50 

       # Priority is Urgent


Alerts will be triggered if any of the above conditions is met. Using 'ANY' as a alert trigger condition is not recommended by SupportLogic.

  

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