JUNE 20th - Mastering Proactive Support - Leveraging SupportLogic for Predictive Insights and Goal Setting - REGISTER HERE.

Creating Alert based on conditions

Modified on Fri, 21 Apr 2023 at 12:14 PM

While creating an alert in SupportLogic i do see two option Trigger when All or Any what is the difference between these option.



We can trigger an alert based on 2 trigger conditions  'All' and 'Any' in SupportLogic



1: When we create an alert with a condition "ALL", Alert will trigger only it satisfy all the conditions mentioned in the alerts.


      * For example : If we are creating an alert with 3 criteria in All conditions


       # Sentiment is Negative

       # Sentiment score is less than 50 

       # Priority is Urgent 


Alert notifications will be triggered only when all the three conditions are met; if two of three conditions are met, alert notifications will not be triggered.


2: When we create an alert with a condition 'ANY', Alert will trigger once any of the conditions are met.


      * For example : If we are creating an alert with 3 criteria in ANY conditions


       # Sentiment is Negative

       # Sentiment score is less than 50 

       # Priority is Urgent


Alerts will be triggered if any of the above conditions is met. Using 'ANY' as a alert trigger condition is not recommended by SupportLogic.

  

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article