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Slack Integration Instructions: Allow our SL bot to access their Slack

Modified on Tue, 22 Aug 2023 at 05:23 PM

Slack Integration Instructions:


As we set up your instance of SupportLogic, we want to get the ball rolling with your Slack integration! To get started, 

We first require your Slack admin team to approve our plug-in.


Submit plug-in to Slack admin team for approval


In SupportLogic, navigate to the Support Hub and open up a case. Click on “Case Sharing” and click the option to sign in to Slack. This should automatically send a request to your Slack Admin to approve the SupportLogic Slack app. 

From here, you cannot sign in until your Slack Admin has approved the app.


Once our plug-in has been approved, you can continue with the configuration. Go to “Control Centre” → Alerts/Notifications, and place your Slack Team/Org ID at the top. Once this is complete, log into Slack via Case Sharing AND Alerts/Notifications. You must log into both locations. After that, you're all set!


How to Find Your Team ID in Slack


If you don't know how to find your Slack Team ID, you can find it in the browser URL path once you open 

Slack in any browser.

  1. Open any web browser and log in to your Slack account.
  2. Next, go to your workspace main page and check the URL in the search bar at the top.
  3. The URL looks like this: https://app.slack.com/client/T... The following numbers represent your team ID. 


Go ahead and copy this.



Extra info for your Slack admin(s):


Below is a list of what the SupportLogic Slack App Bot will access:

SupportLogic has 10 User Token Scopes

  •         channels:read
  •         channels:write 
  •         chat:write
  •         groups:read 
  •         identity.avatar
  •         identity.basic
  •         identity.email
  •         identity.team
  •         users.read
  •         users:read.email


SupportLogic has 9 Bot Token Scopes

  •         channels:manage
  •         channels:read
  •         chat:write
  •         chat:write.public
  •         groups:read
  •         im:history
  •         team:read
  •         users:read
  •         users:read.email

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