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How to Login and Submit a ticket to SupportLogic Support

Modified on Wed, 05 Jul 2023 at 09:52 AM


To submit a ticket to SupportLogic Support, a help center account needs to be created. To create a support portal account, go to https://support.supportlogic.com/support/home and click on Sign-up option on the top right side or if you already have created an account, you can click on the login option. 


After clicking on the Sign-up option: 

  • enter your full name and email address in the form
  • Complete the reCAPTCHA verification
  • Click on Register.
  • Check your inbox for an activation email from support@supportlogic.io and click on the email received for the activation.
  • Set your desired password and click on Activate.


How to Submit a ticket from the Help Desk portal and from the SupportLogic instance: 


A ticket can be submitted to SupportLogic via the Help Desk portal or from the SupportLogic instance. 


Once you have logged in to your Help Desk, the submit ticket button is located on the upper right side of the page. You can use it to submit the ticket to the support team. 



The ticket tab shows your current and old tickets. It is also possible to export tickets in CSV or Excel format. Also, you can sort the tickets by their Created date and status. 


In the SupportLogic instance, you can click on the help button at the bottom of the page to submit a ticket. You can also search for the knowledge base article from the help widget.


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