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SupportLogic OneLogin SAML

Modified on Thu, 27 Oct 2022 at 02:59 PM




SupportLogic and OneLogin SAML 2.0 SSO Integration Instructions




TABLE OF CONTENTS




Version History

Name

Version

Updated

Matt Lee

v.1.0

04/08/2022





Overview


SupportLogic can use OneLogin as an Identity Provider for user authentication.  This ensures that SupportLogic adheres to the same authentication methods already inplace with their organization. 


Below are instructions on how to configure a OneLogin Identity Provider with SupportLogic UI.  This requires action items from both the Customer OneLogin Admin and SupportLogic DevOps.


Features


Administer and Authenticate users via OneLogin Single-Sign-On as an Identity Provider for access to SupportLogic UI.  



Customer Instructions

Part 1:  Required information


Prerequisites: OneLogin Admin


Description: Please supply the following information to SupportLogic from your OneLogin administrator;

  1. idP issuer SAML 2.0 EndPoint (Http) and SLO EndPoint (Http)

  2. idP x509 signing certificate in PEM format



Part 2: Configure SAML Application



Prerequisites: OneLogin Admin


Description: SupportLogic will provide an entity id and an ACS URL after completion of internal configuration.Use this information to create a SAML application in your identity provider


Part 3: Configure the following Custom Attributes



Prerequisites: OneLogin Admin


Description: You need to configure these custom attributes for the OneLogin SAML Application created for SupportLogic. These attributes will be passed by OneLogin to SupportLogic to provide the full name, email and picture (if available) within SupportLogic.


Following the Instructions below:

  1. Log into OneLogin as an Administrator


  1. Locate the existing SupportLogic Application that you created.


  1. Click on the “gear” to edit the settings.


  1. Under “General” tab, go to SAML Settings


  1. To the right of “SAML Settings”, click on “Edit”


  1. From the “Edit SAML Integration” screen, click next to go to “Configure SAML”


  1. Towards the bottom, we will configure the “Attribute Statements (optional)” section.


  1. Please configure the following

    1. Select the Value from the drop down for email, picture, firstname, lastname


Name

Name format (optional)

Value

name

Unspecified

String.join(" ", user.firstName, user.lastName)

email

Unspecified

user.email

picture

Unspecified

user.profileUrl

firstname

Unspecified

user.firstName

lastname

Unspecified

user.lastName


  1. Save Changes.


  1. Test SSO login for SupportLogic

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